Terms & Conditions

These Terms & Conditions apply to all purchases made through the website of Jean Sylvie Montréal, and reachable at info@jeansylviemontreal.ca.

1. Applicability

By placing an order through our website, you confirm that you have read, understood, and agreed to these Terms & Conditions.

2. Product Information

We make every effort to provide accurate, complete, and up‑to‑date product information. However, occasional typographical errors, inaccuracies, or omissions may occur. In such cases, we reserve the right to correct any errors without prior notice.

3. Ordering & Payment

  • Orders will only be processed once full payment has been received.

  • Payment methods may vary depending on the customer’s location.

  • It is the customer’s responsibility to verify which payment options are available in their region.

4. Processing & Delivery

Our processing and shipping timelines are as follows:

  • Processing Time: 1–3 business days

  • Shipping Time: 3–7 business days (depending on destination)

All orders are shipped directly from our supplier in China. Delivery times may vary due to customs procedures, carrier delays, or high‑volume seasons.

5. Returns & Cancellations

Please refer to our separate Return Policy for full details and conditions regarding returns, exchanges, and cancellations.

6. Liability

  • We are not responsible for lost or stolen packages if tracking information indicates that the package has been delivered to the address provided by the customer.

  • Customers are responsible for ensuring that the shipping address entered during checkout is accurate and complete.

7. Intellectual Property

All website content—including text, images, graphics, and logos—is the exclusive property of Jean Sylvie Montréal and may not be used, reproduced, or distributed without prior written permission.

8. Complaints Procedure

Customers may submit complaints in writing via info@jeansylviemontreal.ca. We aim to respond to all inquiries within 5 business days.

9. Governing Law

These Terms & Conditions are governed by the laws of the Netherlands. Any disputes arising from these terms shall be handled in accordance with relevant Dutch legal procedures.

By completing a purchase on our website, you acknowledge that you accept and agree to abide by these Terms & Conditions.