Shipping & Delivery Policy

At Jean Sylvie Montréal, we strive to deliver your order as quickly and accurately as possible. Below you will find detailed information regarding our shipping and delivery procedures.

1. Processing Time

All orders are processed within 1 to 3 business days. Once your order has been shipped, you will receive a confirmation email containing your tracking information.

2. Delivery Time

The average delivery time is 5 to 9 business days, depending on your location. Please note:

  • Delivery times may vary during peak seasons.

  • Customs inspections or delays may extend the delivery timeframe.

  • Carrier delays or unforeseen circumstances may impact shipping speeds.

3. Shipping Method & Origin

All orders are shipped directly from our supplier in China. As a result:

  • Customs duties, VAT, or import taxes may apply, depending on the destination country.

  • These additional charges are the responsibility of the customer.

4. Shipping Costs

Shipping costs are shown during checkout and depend on:

  • The destination

  • The weight of the package

  • The chosen shipping method

We aim to keep shipping fees as low and transparent as possible.

5. Responsibility During Shipping

Please take the following into account:

  • If tracking indicates that a package has been delivered, responsibility transfers to the customer.

  • Customers must ensure that the shipping address entered is accurate and complete.

  • Address errors must be reported within 24 hours after placing an order.

6. Contact Information

For questions or concerns regarding shipping and delivery, you can reach our support team at:

Email: info@jeansylviemontreal.ca
Business Hours:

  • Monday–Friday: 8 AM – 6 PM

  • Saturday–Sunday: 10 AM – 5 PM

By placing an order with Jean Sylvie Montréal, you acknowledge and agree to the terms outlined in this Shipping & Delivery Policy.