Payment Policy

At Jean Sylvie Montréal, we offer a selection of secure and convenient payment methods to ensure a smooth checkout experience. Please note that the availability of specific payment options may vary depending on your country or region.

1. Available Payment Methods

We currently support the following payment methods:

  • Credit Cards (Visa, Mastercard, American Express)

  • Apple Pay

  • Google Pay

  • Shop Pay

These payment methods are widely supported, secure, and designed to make your purchasing process fast and simple.

2. Payment Security

All payments made on our website are processed through a secure SSL-encrypted connection. This ensures that your financial information is fully protected throughout the transaction. We do not store any credit card or payment information on our servers.

3. Payment Processing

  • Orders are only processed once the payment has been successfully completed.

  • If a payment fails or is declined, your order will not be created.

  • Some payment providers may conduct additional verification or security checks.

4. Refunds

If you are eligible for a refund—for example, after a approved return—the refund will be issued within 14 days after the returned item has been received and inspected.

Refunds are always processed back to the original payment method used during checkout.

5. Contact Information

For any questions or concerns regarding payments, feel free to reach out to us:

Email: info@jeansylviemontreal.ca
Business Hours:

  • Monday–Friday: 8 AM – 6 PM

  • Saturday–Sunday: 10 AM – 5 PM

By completing a purchase on our website, you acknowledge and agree to the terms outlined in this Payment Policy.