Privacy Policy

This Privacy Policy applies to the services provided by Jean Sylvie Montréal, and reachable at info@jeansylviemontreal.ca. We value the privacy of our customers and ensure that all personal information you provide to us is handled with the highest level of confidentiality.

1. Information We Collect

We collect personal data that you provide when placing an order, creating an account, or interacting with our website. This may include:

  • Full name

  • Address information

  • Email address

  • Phone number

  • Payment information

  • IP address and device details

  • Activity and behaviour on our website

2. Purpose of Data Processing

We use your personal information for the following purposes:

  • Processing, fulfilling, and delivering your orders

  • Providing customer service and support

  • Sending updates, confirmations, or relevant notifications regarding your purchase or account

  • Improving our website, services, and overall customer experience

These activities help us operate efficiently and ensure smooth service for all customers.

3. Sharing Your Information with Third Parties

We only share your personal information with third parties when it is necessary for business operations or when legally required. These parties may include:

  • Payment processors

  • Shipping and logistics partners

  • Fraud prevention or security service providers

All third parties we work with are required to treat your data securely and comply with relevant privacy laws.

4. Data Retention

We retain your information only for as long as necessary to fulfil the purposes for which it was collected, or as long as legally required. Once your data is no longer needed, it will be securely deleted or anonymized.

5. Cookies and Tracking Technologies

Our website uses cookies to:

  • Improve functionality and user experience

  • Analyse website traffic and usage patterns

  • Support marketing and personalization efforts

You can modify or disable cookies at any time through your browser settings.

6. Your Rights

As a customer, you have several rights regarding your personal information, including:

  • The right to access your data

  • The right to correct inaccurate information

  • The right to request deletion of your data

  • The right to object to certain data processing activities

  • The right to request data portability

To exercise any of these rights, please contact us at info@jeansylviemontréal.ca.

7. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy, please reach us using the details below:

Business Name: Jean Sylvie Montréal
Email: info@jeansylviemontreal.ca
Business Hours:

  • Monday–Friday: 8 AM – 6 PM

  • Saturday–Sunday: 10 AM – 5 PM

By using our website and services, you agree to the terms outlined in this Privacy Policy. We may update this policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page.